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SIC Case Priority Engine

Smart case ranking to help agents focus on urgent work first.

Overview

Applies configurable scoring across customer tier, SLA risk, and sentiment to improve service response quality.

Key capabilities

  • Transparent scoring breakdown per case
  • SLA breach prevention signals
  • Team-level workload balancing hints

Pricing

Base license

EUR 49 / month

Most valuable

Advanced license

EUR 119 / month

SupportSLAPrioritization

Configure

Your selection

EUR 49 / month

Contact us to purchase
SIC Case Priority Engine — product overview
SIC Case Priority Engine — workspace
SIC Case Priority Engine — configuration